Privacy Policy

1. Company Information

2. Scope of This Policy

This Privacy Policy applies to information collected through our website, forms, scheduling pages, landing pages, email communications, SMS opt-in experiences, and other digital interactions with RS SERVICES AND SOLUTIONS LLC.

3. Consent

By using our website, submitting your information, or opting in to receive communications from us, you consent to this Privacy Policy and agree to its terms.

Where required by law, consent for SMS messaging must be obtained separately from acceptance of any privacy policy or terms agreement, and consent controls must not be prechecked.

4. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form.
• Request a quote or consultation.
• Schedule an appointment.
• Call, email, or text us.
• Opt in to receive SMS communications.
• Submit information through landing pages, chat tools, or customer service channels.

5. How We Collect Information

We collect information directly from you, automatically through website technologies, and from service providers that help us operate our website and communications systems.

If you provide your phone number through a website form, landing page, scheduling page, chat widget, verbal consent flow, or another opt-in method, that collection point should clearly disclose the types of SMS messages you may receive, message frequency, and opt-out instructions. A2P guidance expects opt-in disclosures anywhere phone numbers are collected for texting purposes.

6. How We Use Information

We may use the information we collect to:

• Provide, operate, and maintain our website.
• Respond to inquiries and provide requested services.
• Deliver quotes, policy-related information, reminders, and customer support.
• Personalize and improve website functionality and user experience.
• Monitor and analyze website usage.
• Prevent fraud, misuse, or unauthorized activity.
• Send email communications you request or agree to receive.
• Send SMS messages you have expressly opted in to receive.

7. SMS and Mobile Messaging Privacy

If you provide your mobile phone number and separately consent to receive text messages from RS SERVICES AND SOLUTIONS LLC, you agree that we may send you SMS messages related to quotes, service updates, appointment reminders, policy-related communications, customer care, and other information connected to the services you requested.

8. Disclosure of Personal Information

We do not sell your personal information, including your mobile phone number, to third parties for their own marketing purposes without your explicit consent.

We may disclose personal information to trusted service providers that assist us with website hosting, analytics, communications delivery, CRM functions, customer support, and SMS delivery. These providers may access information only as necessary to perform services on our behalf and are expected to protect the information they process.

If other sections of this Privacy Policy describe information sharing more broadly, all such disclosures exclude text messaging originator opt-in data and consent, which will not be shared with third parties for marketing purposes.

9. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember user preferences, understand website traffic, measure campaign performance, and improve our services.

These technologies may collect information such as browser type, pages visited, time spent on pages, referring URLs, and interaction behavior.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and compliance records, resolve disputes, enforce agreements, and comply with legal obligations.

We may retain mobile numbers, messaging records, and opt-in documentation for compliance, audit, customer support, and legal recordkeeping purposes for as long as needed under applicable law or carrier-related requirements.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. These measures may include access controls, vendor management, secured systems, and limited internal access based on business need.

No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

12. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal exceptions.
• Withdraw consent where processing is based on consent.
• Opt out of SMS communications at any time.
• Request information about certain data-sharing practices where applicable.

To exercise any of these rights, contact us at info@rshealthplans.com or +1 (832) 577-4305.

13. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request disclosure of categories and specific pieces of personal information collected, the right to request deletion of personal information subject to exceptions, and the right to request information about certain disclosures of personal data.

We do not sell personal information, including mobile phone numbers, to third parties for their own direct marketing purposes without explicit consent.

14. International and GDPR-Style Rights

If you are located in a jurisdiction that grants additional privacy rights, including the European Economic Area or similar regions, you may have rights to access, correct, erase, restrict, object to processing, or request portability of your personal data, subject to applicable law.

Requests may be submitted to info@rshealthplans.com.

15. Children's Privacy

Our website is not directed to children under 18, and we do not knowingly collect personal information from individuals under 18 through our website. If you believe a minor has submitted personal information to us, contact us so that the information can be reviewed and removed where appropriate.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, forms, maps, scheduling services, or embedded content. We are not responsible for the privacy practices of third parties, and users should review those third parties' privacy policies separately.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the Effective Date at the top of this page and post the updated policy on the website.